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RETURN & REFUND  POLICY

Effective Date: 14 July 2026

At Sky Media Trading LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

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Return eligibility

You may request a return within 7 calendar days from the date of delivery or collection, provided that:

  • The product is unused and in its original condition.

  • The product is returned in its original packaging with all accessories, manuals, warranty cards, and free promotional items.

  • The original invoice or proof of purchase is provided.

  • The product has not been activated, registered, installed, or modified.

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Non-returnable items

The following items cannot be returned unless they are defective or damaged upon delivery:

  • Opened software or license keys.

  • Special-order or customized products.

  • Products are ordered specifically upon customer request.

  • Consumable items (batteries, tapes, cleaning products, etc.).

  • Products showing physical damage, misuse, liquid damage, or unauthorized repairs.

  • Products with missing serial numbers or removed warranty labels.

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Damaged, incorrect, or defective products

If you receive:

  • A damaged product,

  • An incorrect item,

  • A missing accessory, or

  • A product with a manufacturing defect,

Please notify us within 24 hours of delivery by email with your order number and clear photographs of the product and packaging.

After inspection, Sky Media will arrange a replacement, repair, or refund where applicable.

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Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

  • Refunds will be processed to the original payment method.

  • Credit card refunds may take 7–14 business days to appear in your account, depending on your bank's processing time.

  • Cash payments will be refunded via bank transfer or company cheque, where applicable.

  • Shipping, installation, and service charges are non-refundable once the service has been completed.

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Exchanges

Products may be exchanged if:

  • The product is defective.

  • An incorrect product was supplied.

  • The item is unopened and meets the return eligibility requirements above.

Exchanges are subject to stock availability.

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Warranty

The manufacturer's warranty covers most products sold by Sky Media.

Warranty does not cover:

  • Accidental damage

  • Water or liquid damage

  • Improper installation

  • Electrical surges

  • Misuse or abuse

  • Unauthorized modifications or repairs

Warranty claims will follow the manufacturer's warranty policy.

 

Return Shipping

  • If the return is due to our error (wrong item, damaged product, manufacturing defect), SkyMedia will bear the return shipping cost.

  • For change-of-mind returns, the customer is responsible for all return shipping charges.

 

Cancellation Policy

  • Orders may be cancelled before dispatch.

  • If the order has already been shipped, it will be treated as a return request under this policy.

  • Special-order items cannot be cancelled once procurement has started.

 

Business & Corporate Orders

Orders supplied to businesses, government entities, educational institutions, and corporate customers may be subject to different return conditions as agreed in the quotation or purchase order.

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How to Request a Return

Please contact our customer support with:

  • Order Number

  • Customer Name

  • Contact Number

  • Reason for Return

  • Photos (if applicable)

 

Contact us:

For any questions, concerns, or assistance regarding returns and refunds, please contact us using the details below.

Phone: +971 4 339 3234
Email: info@skymediauae.com

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Address:
Sky Media Trading LLC
Shop No. 101 & 102, Mezzanine Floor, Al Khaleej Centre,
Bur Dubai (Near Sharaf DG Metro Station),
Dubai, UAE.

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Our team will provide return instructions after reviewing your request.

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